Track Order & Our Quality Guarantee: If We Mess Up, We Fix It Fast

Track purchase status and ensure prints arrive perfect, or we make it right. Free reprints, refunds, or credits. We leverage our experience and quality checks to ensure complete satisfaction with every purchase.

By CheapFASTprinting Support — Updated Jan 31, 2026

Track Order Status Easily

Before reporting an issue, track purchase progress to understand where the shipment is. Visit our Track Order page, enter the purchase number and email, or sign in for full details. This helps us resolve issues faster.

Our Promise to You: Perfection or We'll Make It Right

At CheapFASTprinting, we understand that quality is non-negotiable. If prints arrive with a defect, wrong finish, or any damage caused by us, we will reprint the purchase completely free of charge. If a reprint isn't possible or practical, we'll issue a full refund or credit to the account. We leverage our quality control checks so this rarely happens, but when it does, we fix it FAST (no hassle, no questions asked).

Why Custom Orders Are Final: The Real Deal

Here's the thing. Prints are custom-made, one-off products built to exact specifications. This means we can't accept returns for "I changed my mind" or "I don't like the color anymore" after the proof is approved. We stress the importance of checking the proof carefully because our guarantee covers OUR errors only, not design changes after approval. We're being honest and transparent, right from the start.

What We Cover: Our Fault? We'll Fix It Free

If there's a production slip on our end, we will reprint the purchase completely free of charge. Here's what qualifies for a free reprint or refund:

• Print defects like smudges, streaks, ink spots, or misregistration (colors not aligned correctly).
• Bad cuts, folds, or finishing issues like crooked trimming or poorly applied coatings.
• Wrong paper stock or coating applied (for example, ordered matte but received gloss).
• Missing items or wrong quantities in the shipment.
• Printer color failures (not normal RGB to CMYK color shifts — actual printing errors).
• Shipping damage that occurred during transit (crushed boxes, torn prints, water damage).

What We Don't Cover: Customer-Supplied Issues

We can't be responsible for issues that come from uploaded files or choices made during ordering. We understand this might sound strict, but it's important to be clear about what falls outside our guarantee. Examples include:

• Typos, spelling errors, or content mistakes in artwork approved in the proof stage.
• Poor-quality or low-resolution images provided (remember, we recommend 300 DPI minimum).
• Design mistakes like wrong text, missing elements, or misaligned layouts visible in the approved proof.
• Color differences caused by RGB vs. CMYK conversions or differences between monitor and printed output.
• Choosing the wrong product, size, paper type, finish, or quantity during checkout.

How to Report a Problem: Quick & Easy Steps

If something's not right with the purchase, please contact us within 7 days of delivery so we can resolve the issue as fast as possible. Here's how:

1) Email Our Support Team

Send a message to support@cheapfastprinting.com and include the purchase number in the subject line. This helps us locate the purchase faster and get help right away.

2) Show Us What Happened

Attach clear photos (or even a short video if that helps) showing the problem. Include a few shots from different angles, and if there's shipping damage, include a photo of the box too. The more we can see, the faster we can understand the issue and assist.

3) We'll Review & Respond Fast

Our team will review the submission and respond within 1–2 business days with a proposed solution — usually a free reprint or a refund/credit for the affected items. We'll explain the next steps clearly so expectations are set and timelines known.

Need Help Before Ordering?

Confused about file settings, color modes, bleed requirements, or paper choices? Don't worry — contact us before placing a purchase and we'll guide through the file preparation process. We're here to help avoid delays or potential problems before they happen.

Ready to report an issue? Email support@cheapfastprinting.com, include the purchase number plus photos to get started. We got you covered!